Privacy Policy

My Home Chef LTD (hereafter referred to as "MHC", "we", "us", or "our") provides this Privacy Policy to inform you of our policies and procedures regarding the collection, use and disclosure of personal information we receive from users of (the "Site").

This Privacy Policy applies only to information that you provide to us through the Site. This Privacy Policy may be updated from time to time. We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your MHC Account) or by means of a notice on the Site. All changes are effective immediately. We encourage you to periodically review this page for the latest information on our privacy practices. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Service.

As used in this policy, the terms "using" and "processing" information include using cookies on a computer, subjecting the information to statistical or other analysis and using or handling information in any way, including, but not limited to collecting, storing, evaluating, modifying, deleting, using, combining, disclosing and transferring information within our organization or among our affiliates or internationally.

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personally identifiable information in accordance with our Site.


Your information may be transferred to - and maintained on - computers located outside of your state, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.


We may use the Personal Information and the Non-Identifying Information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the Site, or use certain other site features in the following ways (the "Service"):

- To allow us to better service you in responding to your service requests.

- To quickly process your transactions.

- To send periodic emails regarding your Member's order or other products and services, resolve disputes and/or troubleshoot problems.

- To perform analytics and conduct customer research;

- To verify your compliance with your obligations in our Terms of Services;

- To improve the quality of the Site and the Services;



When you register with us through the Site and become a Member and when you choose to post a Listing or book a Chef, or when you wish to contact another Member, we will ask you for personally identifiable information. This refers to information about you that can be used to contact or identify you ("Personal Identity Information"). Personal Identity Information may include, but is not limited to, your name, email address, mailing address, phone number or other details required to provide you with the Services. In order to process some of your transactions through the Site, we may also ask for your credit card number and other billing information ("Billing Information") (Personal Identity Information and Billing Information together, "Personal Information"). 

We collect Personal Information from you when you register on our Site, place an order or enter Personal Information on our site.

You can also register to join by logging into online accounts you may have with third party service providers ("SNS")(e.g. Facebook); each such account, a "Third Party Account", via our Site as described below. As part of the functionality of the Site or Service, you may link your MHC Account with Third Party Accounts, by either: (i) providing your Third Party Account login information to MHC through the Site or Service or; or (ii) allowing MHC to access your Third Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third Party Account. You represent that you are entitled to disclose your Third Party Account login information to MHC and/or grant MHC access to your Third Party Account (including, but not limited to, for use for the purposes described herein), without breach by you of any of the terms and conditions that govern your use of the applicable Third Party Account and without obligating MHC to pay any fees or making MHC subject to any usage limitations imposed by the applicable SNS. If you decide to register by logging into a Third Party Account via our Site, we will obtain the Personal Information you have provided to the applicable SNS from your Third Party Accounts and use that information to create your MHC Account and you will become a Member. If there is information about your "friends" or people with whom you are associated in your Third Party Account, the information we obtain about those "friends" or people with whom you are associated, may also depend on the privacy settings such people have with the applicable SNS.

We also collect the other information that you provide as part of registration and the administration and personalization of your MHC Account profile (e.g., without limitation, zip code (on its own) and individual preferences or demographic information) ("Non-Identifying Information").

If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in every newsletter we sent you.


We use "cookies". Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We also use cookies to:

- Understand and save Members' preferences for future visits.

- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled and some of our Services will not function properly. However, you can still book the Services.

We honour do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. 


We do not sell, trade, or otherwise transfer to outside parties your Personal Information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our Site, in facilitating and providing the Services on our behalf, or servicing you, so long as those parties agree to keep the Personal Information confidential and to not use it. 

MHC may disclose your Personal Information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect or defend the rights or property of MHC, (iii) investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person or the public, violations of MHC's Terms of Service, or (iv) protect against legal liability.

MHC may disclose your Personal Information with business partners with your consent. For example, but without limitation, if you elect to participate in a co-branded promotion, Personal and Non-Identifying Information that you may provide in that context will be shared as disclosed in the context of its collection.

MHC also may share Non-Identifying Information in its discretion. MHC may also disclose anonymous user statistics in order to describe the Services to current and prospective business partners and to other third parties for other lawful purposes.

However, MHC may sell, transfer or otherwise share some or all of its assets, including your Personal Information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy.


Our Site is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular malware scanning.

Your Personal Information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. 

We implement a variety of security measures when a Member places an order to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

However, no communications over the internet, or method of electronic storage, is 100% secure. Therefore, MHC cannot guarantee absolute security of your Personal Information and you should take special care in deciding what Personal Information you choose to provide.


Occasionally, at our discretion, we may include or offer third party products or services on our Site. The fact that we link to a website or present a banner ad or other type of advertisement is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third party websites. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Site and welcome any feedback about these sites.


All Members may review, update, correct or delete the Personal Information in their registration profile by contacting us at or editing the relevant part of their profile. If you would like us to cancel your MHC Account, please contact us or select the delete profile feature in the settings section and we will attempt to accommodate your request if we do not have any legal obligation or a legitimate business reason to retain the information contained in your MHC Account. 


Pursuant to MHC's terms of service you must be 18 years old or older to use the Services. In accordance with the Children's Online Privacy Protection Act, we do not collect or maintain Personal Information directly from people we actually know are under 13 years of age. If we learn that a child under the age of 13 has directly submitted his or her Personal Information to the Site, we will take steps to remove that the child's Personal Information from our databases.


The resolution of any dispute, claim or controversy arising out of or relating to the Services or your use of the Services or the Site, including this Privacy Policy, will be governed by the arbitration agreement.


If there are any questions regarding this privacy policy you may contact us using the information below.

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